1. Introduction

Welcome to Karman Space & Defense’s Privacy Policy (“Privacy Policy”). This policy explains the data collection, maintenance, protection, and disclosure practices that Karman Space & Defense (“Karman”) employs during your interactions with us, including the use of our products, services and events, which encompass www.karman-sd.com (“Website”).

This policy applies to information we collect:

  • On this Website;
  • In email, text, or other electronic messages between you and this Website; and
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

This policy does not apply to information collected by:

  • Us offline or through any other means; or
  • Any third party, including through any application or content that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use our Website.

This policy may change. Your continued use of this Website after changes are made is deemed to be acceptance of those changes, so please check the policy periodically for updates.

2. Data That We Collect and Receive

Karman may collect data directly from you or from various sources when you interact with our Website. This data may include information provided by you or passively gathered from your browser or device. Our data collection sources may include affiliates, partners, vendors, and public sources.

The data we collect encompasses personal identifiers, commercial information, internet or electronic network activity information, geolocation data, professional or employment-related information, characteristics of protected classifications, and inferences drawn from this information. This includes, but is not limited to:

  • Personal identifying information provided when registering for services on the Website, such as name, email address, postal address, phone number, and similar contact details (“Contact data”);
  • Data from communications you send to us, like customer service inquiries or product reviews (“Communication data”);
  • Demographic data such as age, gender, country, and language preference (“Demographic data”);
  • Device data such as device type, operating system, IP address, device identifiers, internet connection type, and error reports (“Device data”); and
  • Usage data like accessed programs and features and interaction timing, frequency, and duration through the Website (“Usage data”).

We collect this information:

  • Directly from you when you provide it to us;
  • Automatically as you navigate through the Website (often usage data, device data, and information collected through cookies); and
  • From third parties.

3. How We Use Data

We utilize the data we collect for various purposes, including but not limited to:

  • To operate our business efficiently, including providing and enhancing the Website and offering customer support services;
  • To communicate with you and provide you with information, products, or services that you request from us;
  • To market or advertise, such as sending promotional messages or delivering advertisements about products, services, or events which may interest you;
  • To fulfill any other purpose for which you provide it;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • To notify you about changes to our Website or any products or services we offer or provide through it;
  • To ensure security, compliance, and enforcement, including detecting and preventing fraud or other unauthorized activities; and
  • Accessing and Correcting Your Information

And to pursue any other purpose disclosed at the time of collection or with your consent.

4. How We Disclose Data

There are instances where we may disclose the data we collect:

  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties we use to support our business;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer or some or all of Karman’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Karman about our Website users is among the assets transferred;
  • To fulfill the purpose for which you provide it;
  • For any other purpose disclosed by us when you provide the information; and
  • With your consent.

When necessary, under certain circumstances, we may disclose your personal data to comply with applicable law, protect safety and security, prevent fraud or unlawful activities, or safeguard the rights or property of us or third parties.

We also may disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes, or if we believe disclosure is necessary and appropriate to protect the rights, property, or safety of Karman, our customers, or others.

5. Choices About How We Use and Disclose Your Information

You have the following choices regarding how we collect, use, and share your data:

  • If you do not wish to have your email address/contact information used by Karman to promote our own or third parties’ products or services through promotional messages, you can unsubscribe from such communications by sending an email to info@karman-sd.com or using the “unsubscribe” feature in the emails. If you have opted-out and we have sent you a promotional email, please send us a return email asking to be omitted from future email distributions. Note that opting-out of these communications does not apply to communications from Karman related to a product purchase, warranty registration, product service experience, or other transactions.
  • You may choose the data you provide directly to us when using Karman’s Website. Please note that certain features may not be available if essential data is not provided.
  • Most browsers allow you to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

If you choose to opt-out or limit our ability to use or disclose your information, Karman will implement this denial or limitation of consent to share or use within a reasonable period of receiving the customer’s request.

6. Accessing and Correcting Your Information

You may send us an email at info@karman-sd.com to request access to, correct, or delete any personal information that you have provided to use. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. We do not exclude or limit in any way your rights regarding the privacy of your personal information where it would be unlawful to do so.

7. Cookies and Similar Technologies

We employ Tracking Technologies such as cookies, locally stored objects, web beacons, and software development kits to provide services on the Website and collect data.

These Tracking Technologies are used for various purposes including, but not limited to, gathering usage and performance data, and tracking advertisement effectiveness.

For more information about the cookies we are using and your options for turning off certain cookies, please click on the “Cookie Preferences” icon in the bottom right corner of the screen.

8. Security of Data

Karman takes data security seriously and employs measures to protect your data from unauthorized access, use, or disclosure. Unfortunately, the transmission of information via the internet is not completely secure. As a result, we cannot guarantee the security of your personal information transmitted to our Website, and any such transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

9. Children and Parents

The Website is not directed at children under the age of 13, and we do not knowingly collect personal data from children under the age of 13. Karman also does not have actual knowledge that it sells or shares the personal information of minors under the age of 16.

10. Storing Data

Personal data collected by Karman Space & Defense may be stored and processed in the region it is collected or in the United States. We ensure that data is stored and processed in accordance with this Privacy Policy.

11. California Privacy Rights

This section supplements our Privacy Policy with additional information for California residents only.  In accordance with the California Consumer Privacy Act, as amended, and its implementing regulations (“CCPA”), California residents have the right to request that we disclose the following information about our collection and use of personal information over the twelve months prior to your request. Certain terms used in this section have the meanings given to them in the CCPA.

Personal Information We Collect About You

How Your Personal Information is Collected

We collect most of this personal information directly from you – in person, by telephone, text, or email. However, we may also collect information from the following categories of sources:

  • Publicly accessible sources;
  • Third parties (e.g., sanction screening providers, credit reporting agencies, customer due diligence providers, advertising networks, internet service providers, social networks, data analytics providers, government entities, and data brokers);
  • Third parties with your consent;
  • Cookies on our website;
  • Automated information collection; and
  • Our IT systems, including:
    • Door entry systems and reception logs; and
    • Automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communication systems, email and instant messaging systems

Why We Use Your Personal Information

Karman collects, and shares consumer personal information for the following business purposes:

  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
  • Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes;
  • Debugging to identify and repair errors that impair existing intended functionality;
  • Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, provided the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business;
  • Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business or service provider;
  • Providing advertising and marketing services, except for cross-context behavioral advertising, to the consumer;
  • Undertaking internal research for technological development and demonstration;
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business;
  • To comply with our legal and regulatory obligations;
  • For the performance of our contract with you or to take steps at your request before entering into a contract;
  • For our legitimate interests or those of a third party; or
  • Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use your personal information for and our reasons for doing so:

What we use your personal information for Our reasons
To provide services to you For the performance of our contract with you or to take steps at your request before entering into a contract
To prevent and detect fraud against you or Karman For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you
Conducting checks to identify our customers and verify their identity, screening for financial and other sanctions or embargoes, and other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g., under health and safety regulation or rules issued by our professional regulator To comply with our legal and regulatory obligations
Gathering and providing information required by or relating to audits, enquiries, or investigations by regulatory bodies To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g., policies covering security and internet use For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality control For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of commercially sensitive information For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information and to comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price
Preventing unauthorized access and modifications to systems [For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you and to comply with our legal and regulatory obligations
Updating customer records For the performance of our contract with you or to take steps at your request before entering into a contract, to comply with our legal and regulatory obligations, and for our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Statutory returns To comply with our legal and regulatory obligations
Ensuring safe working practices, staff administration and assessments To comply with our legal and regulatory obligations and for our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
Marketing our services and those of selected third parties to:

—     existing and former customers;

—     third parties who have previously expressed an interest in our services;

—     third parties with whom we have had no previous dealings.

 For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers
Credit reference checks via external credit reference agencies For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to pay for our products and services
External audits and quality checks, e.g., for accreditations and the audit of our accounts For our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards and to comply with our legal and regulatory obligations

 

Who We Disclose Your Personal Information To

In the preceding 12 months, we have disclosed consumers’ personal information to:

  • Our affiliates, including companies within the Karman group;
  • Service providers we use to help deliver our products and/or services to you, such as payment service providers, warehouses and delivery companies;
  • Other third parties we use to help us run our business, such as marketing agencies or website hosts;
  • Third parties approved by you, including social media sites to which you choose to link your account;
  • Credit reporting agencies;
  • Our insurers and brokers;
  • Our banks;
  • External auditors;

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers, contractors, and third parties to ensure they can only use your personal information to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Personal Information We Shared

Karman does not sell or share your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale or sharing.

Categories of Personal Information We Disclosed for a Business Purpose

In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose:

  • Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers);
  • Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information;
  • Characteristics of protected classifications under California or federal law;
  • Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • Biometric information;
  • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement);
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information;
  • Professional or employment-related information;
  • Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA); and
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  • Sensitive personal information

How Long Your Personal Information Will Be Kept

We will keep your personal information while you have an account with us or while we are providing our products and services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • To respond to any questions, complaints or claims made by you or on your behalf;
  • To show that we treated you fairly; or
  • To keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.

When it is no longer necessary to retain your personal information, we will delete or anonymize it.

California Consumers: Your Rights Under the CCPA

California residents have certain rights under CCPA and other privacy and data protection laws.  Specifically:

Transparency.  Subject to certain limitations, you have the right to know, and request disclosure of:

  • The categories of personal information we have collected about you, including sensitive personal information;
  • The categories of sources from which the personal information is collected;
  • Our business or commercial purpose for collecting, selling, or sharing personal information;
  • The categories of third parties to whom we disclose personal information, if any; and
  • The specific pieces of personal information we have collected about you.

Selling or Sharing Personal Information.  In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:

  • The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared; and
  • The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose.

You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information.

  • Karman does not sell or share your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale or sharing.

Sensitive Personal Information.  You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services, or as otherwise permitted by CCPA.  You also have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes.

  • Karman does not use your sensitive personal information except to perform the services or provide the goods you would reasonably expect from Karman, or as would be permitted by the CCPA.

Deletion.  Subject to certain exceptions, upon receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers or contractors to delete your personal information from their records.

Correction.  You have the right to request us to correct that inaccurate personal information. Subject to certain exceptions, upon receipt of a verifiable request from you, we will use commercially reasonable efforts to fulfill such requests.

No Retaliation.  You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA.

Do Not Track”

Our service does not respond to Do Not Track signals.

California Privacy Rights (California Shine the Light Law)

Users of this Website that are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes under California’s “Shine the Light” law (Civil Code § 1798.83). To make such a request, please contact us according to the “How to Exercise Your Rights” or “Contact Us” sections of this Privacy Policy.

California Privacy Rights for Minor Users (California Business and Professions Code § 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, you can contact Karman using the contact information provided below, and include the email address associated with your account.

Be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

How to Exercise Your Rights

You may exercise your California privacy rights or authorize another person to act on your behalf by writing us by going here: www.karman-sd.com/contact. You may also email/write to us at:

Karman Space & Defense
5351 Argosy Ave
Huntington Beach, CA 92649
info@karman-sd.com

Please note that you may only make a CCPA -related data access or data portability disclosure request twice within a 12-month period.

If you choose to contact us directly, you will need to provide us with:

  • Enough information to identify you [(e.g., your full name, address and customer or matter reference number)];
  • Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
  • A description of what right you want to exercise and the information to which your request relates.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.

12. Policy Changes

We may update this Privacy Policy periodically. Any changes will be posted on this page, with the last revised date indicated. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes. Your continued use of the Website after any changes signifies your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or complaints regarding our data privacy practices, please contact us at:

Karman Space & Defense
5351 Argosy Ave
Huntington Beach, CA 92649
Info@karman-sd.com

Last updated: [11/13/2024]